Frequently Asked Questions

Why is cloud mining more beneficial than buying your own facilities?

In short, cloud mining is better for your home because there is no noise and stuffiness. It is also several times cheaper, due to wholesale prices for hardware and electricity. If you want a detailed answer, read on:

Cloud mining is more efficient. You can buy specialized equipment, customise it, organize continuous work and provide the necessary conditions, but you can’t do it as well as an engineer with several years of experience in the field. Errors in configuration may lead to loss of time and even damage to expensive hardware. Hiring a top-level specialist to solve these problems is a non-profitable deal if you have a small mining farm. In turn, cloud mining is always set for the maximum return and is served by professionals whose payments are shared by all participants of the service, making the cloud-mining business model the most profitable.

Cloud mining is cheaper. Hardware purchasing at retail prices can often exceed the wholesale price several times over. Moreover, new customs regulations have practically ended the quick and straightforward method of importing new mining equipment. If you do not want to overpay and deal with customs, we can ensure that you experience only the benefits of cloud technologies. Our equipment was bought at wholesale prices and has already been delivered, so you don’t need to worry about anything.

And again it is cheaper. In most developed countries, home mining is not acceptable because of high energy prices. Energy prices are much lower in Russia, but we guarantee that Hashmart’s prices are even cheaper due to special arrangements and industrial volume consumption. The location of our data centres in Siberia is also an advantage because we are able to save on cooling and leasing.

Convenience. to experience all the “delights” of home mining, you could watch one of the thousands of videos on the internet. If the loud hum and intense heat don’t appeal to you, then simply choose a modern and convenient way of mining: cloud mining.

Safety. In 2017, a large number of fires were caused by home mining. In most cases, the owner of the farm was said to be at fault, although the real reason was that the old wiring in the house couldn’t cope with the voltage. Why risk your property and your life when you could sit back and let Hashmart do all the hard work, safely and responsibly?

I have purchased some mining capacities. When will I receive the first payment in Bitcoin?

The first payment will be credited to your account within 24 hours of purchasing the contract.

My hash rate does not change, but daily payments are always different - why is it so?

The Bitcoin network is arranged in such a way that the more participants join the mining, the more complicated becomes the “complexity” of mining new coins. Each day this characteristic changes in one way or another, and it affects a certain number of daily payments. You can track the difficulty settings at any time by using this link: https://blockchain.info/charts/difficulty

Why don’t you mine by yourselves?

We do mine ourselves, but collectively it is more profitable. Because of a significant number of mining service users, we have access to wholesale prices for electricity and equipment. Together, we also share the mutual benefits of this. It's like ordering in bulk from an online store, or buying one online course for several people.

What is the expected return on investment?

The expected income from Bitcoin mining depends on the following things:


  • How the complexity of Bitcoin mining changes;
  • How Bitcoin’s prices change;
  • How you manage your coins (save, convert to Fiat, change to altcoins, etc.)

It is impossible to predict most of these things, but if you support the idea that free digital currencies are the future, all of the necessary and current calculations concerning expected income can be found on the homepage of our website.


At your disposal:


The expected income graph, which is based on the historical data for the last year with the condition that mined cryptocurrency is converted into USD every month. You can find it at the very beginning of the homepage of hashmart.io.


The total expected income and return graph, which is based on the current exchange rate of the selected currency to Bitcoin and the actual complexity of the mining. You can find it in the Capacity Selection section on the homepage of the website.

How can I pay for mining contract?

At the moment, our service supports payments in Bitcoin, via bank card and bank transfer. Bank transfers should be made in EUR in favour of the Cyprus bank. If you pay with your bank card, you will be able to choose the transaction currency: EUR, USD, or RUB.

How can I contact you if I have additional questions?

You can contact technical support by emailing support@hashmart.io, or ask your questions in the chat feature on our website, available in the “Support” section under “User Office.”


We are always glad to see you on our social networks - a full list of which you can find at the bottom of our homepage.

What is the difference between fixed-term and open-ended contract?

Fixed-term contracts cover the purchase of mining capacities for a specified period, which is stated in the terms of the agreement (terms are displayed when making an order). Payments in crypto will be credited daily throughout the whole period of the contract, with no maintenance fees.


Open-ended contracts are not limited by a specified period. They can be sold back to Hashmart or to other service users, but they have a special service fee.

Where is the HashMart mining farm located?

Our data centres are located in different cities in Siberia.

What fees does the Hashmart service charge?

Our service doesn’t claim any additional fees for orders, payment, or crypto withdrawals.

What should I do if I have not received a confirmation letter by email?

If you have not received a confirmation email within 5 minutes of registration, please check your spam folder.


If you have not received an email after 4 hours, please contact our technical support by support@hashmart.io so that we can help you.

How often will I receive mined cryptocurrency?

Payments will be made daily. The first payment will be credited to your account within 24 hours after you pay for the contract.

What is the service fee and what does it consist of?

There are two types of contracts: open-ended and close-ended.


At the moment, only close-ended for 12 months are available for purchase. This type of contract does not have a service fee - under this contract, you will not pay for any direct mining expenses.


For open-ended contracts there is a service fee, which includes the payment for electricity, monitoring and maintenance of equipment, hardware and software, communication services, etc. The specific fee depends on the capacity you purchased; the greater the capacity, the higher the fee. We will charge a service fee every day at the time of the mined cryptocurrency assessment. You can specify a certain amount of this fee in your Account, under “Financial Operations.”.

What is a hash rate?

The hash rate is the volume of the mining power. For Bitcoin, it is measured in Gh/s (GigaHash per second). The higher your hash rate, the more coins you can earn per unit of time.

What is Hashmart?

Hashmart is a simple and affordable service of cloud mining, the main aim of which is to introduce Bitcoin and other cryptocurrencies to a wide audience.


In 2007, Steve Jobs changed the world, making modern technology more accessible to everyone.


Today, the team at Hashmart want to open up the convenience and benefits of cryptocurrencies to everyone.


Although Steve Jobs is our inspiration, there’s one small but important difference: the first iPhone was worth $499, but the minimum price for a Bitcoin contract is just $4, making data mining an affordable option for everyone.

Mining of which cryptocurrencies does Hashmart support?

At the moment, our service supports only Bitcoin mining using the SHA-256 algorithm. In the future, we are planning to start mining using other cryptocurrencies. If you want to know about new opportunities and offers, join our social networks, where all of our current information is updated regularly.

Easy to use Bitcoin mining